The FAQ's

We allow guarantors! Please let the property manager know that you are working with a co-signer and they will be able to provide more information.

When you are ready to apply, a leasing agent will send you a link to the listing. Have your ID and method of payment ready! After your application has been submitted, the property manager will reach out to you within 24 hours. The application fee is $35 per adult and will require a $200 holding deposit to reserve the home. This deposit is applied to your total deposit upon move in and is refundable via cancellation within 24 hours of application receipt. Application fees are not refundable.

To qualify, we require that you pass a credit screening and prove cumulative income of at lease 2.5x the monthly rent. Income can be proven with two current consecutive bank statements, pay stubs, or your most recent tax document.

Tours are available Monday through Saturday, from 9am – 7pm. To schedule a tour, connect with us via our contact from below or call (619) 501-3100. Have your ID handy; we use CheckpointID to verify your identity.

Pending receipt of all required move-in documents, the property manager will ensure your keys are placed inside a lockbox on the front door of your apartment. On the morning of your official move-in date, the property manager will send you a text message with the lockbox code.

Please submit your move-in payment through our Resident Portal link prior to your move in date. You will not be able to move in until payment confirmation is made. LINK

Upon approval, you will receive a “Move In Information” email, which will include important details on your move-in amount due, as well as a breakdown of costs and other required items needed from you prior to your official move-in date. Please send all required items to Management@SRMurban.com before your official move-in date.

Contingent upon the condition of your unit following your move out, you will receive your itemized statement and refund within 21 days of your move out to the forwarding address you provide.

You can confirm your move-out by emailing Management@srmurban.com. Failure to confirm your move-out will result in additional daily rent charges until confirmation is received.

The online bill does not show a prorated amount of rent due for a resident who is preparing to move out. For the month you are moving out, you will continue to see the full month of rent due. Please only pay the prorated amount that has been documented on your Notice of Intent to Vacate form. This prorated rent is still due on the 1st of the month, and must be paid on time or a late fee will be assessed.

If you have auto-payment set up, this is also a good time to cancel it prior to the 1st of the following month to avoid being charged additional rent.

We require a written 30-Day notice to vacate your apartment home, which you can email to us at Management@SRMurban.com. Please specify within the email what date you would like to move out. After receipt of your email, we will provide a Notice of Intent to Vacate form for you to complete.

Online payment is available. On the SRMurban.com home page, please click “RESIDENTS” in the top right corner of the screen to create your online account. To pay without fees, online payments must be made with a checking account using an account and routing number. Please note that the portal may take a few days to deduct the funds from your bank account, however your rent payment will show up on our account immediately. Payment is also accepted via debit card or credit card for a small processing fee.

We partner with Lloyd Pest Control to provide pest treatment free of charge to our residents. For your convenience, you can contact Lloyd’s directly to schedule treatment at 1-800-570-2847. During your call, please let them know that you are a resident with SRM Urban and they will schedule with you directly free of charge.

For termite issues, contact Hydrex at 800-735-7378

Keep us in the loop by emailing us at management@srmurban.com with any concerns.

All residents are responsible for paying water/sewer/trash utilities through Conservice. Your Conservice utility account is set up automatically when you move-in. You should receive your first utility bill from Conservice within 6-8 weeks after move in.

Maintenance requests can be submitted Monday-Saturday via email to management@SRMurban.com or by calling our office at (619) 501-3100. Please let us know your address and any other details so we can schedule maintenance accordingly.

If you have a maintenance or after-hours emergency, please contact the emergency maintenance line at (619) 306-7132 to leave a message and one of our on-call technician will return your call. Emergencies consist of major water leaks, no gas/gas leak, no hot water, fire, CO2 and smoke detector issues. Non-Emergency calls will be addressed during normal business hours.