Frequently Asked Questions
Maintenace requests can be submitted Monday-Sunday via email at Management@SRMurban.com or by calling our office at (619) 501-3100.
If you have a maintenance or after-hours emergency, please contact the emergency maintenance line at (619) 306-7132 and leave a message and one of our on-call techs will return your call. Emergencies consist of major water leaks, no gas/gas leak, no hot wire, fire, CO2 and smoke detector issues. Non-Emergency calls will be addressed during normal business hours.
We partner with Lloyd Pest Control to provide pest treatment free of charge to our residents. For your convenience, you can contact Lloyd's directly to schedule treatment at 1-800-570-2847. During your call, please let them know that you are a resident with SRM Urban and they will schedule with you directly free of charge.
For termite control, please contact our office at (619) 501-3100 or email Management@SRMurban.com.
Online payment is available. On the www.SRMurban.com home page, please click "RESIDENTS" in the top right corner of the screen to create your online account. To pay without fees, online payments must be made with a checking account using an account and routing number. Please note that the portal may take a few days to deduct the funds from your bank account, however your rent payment will show up on our account immediately. Payment is also accepted via debit card or credit card for a small processing fee.
We no longer accept physical check, cashier’s checks, or money orders for rent. If you cannot pay your rent online, please contact us for alternative payment options.