Resident Inquiries/General FAQs


Resident Inquiries/General FAQs

Who do I contact for maintenance?

Maintenace requests can be submitted Monday-Sunday via email at or by calling our office at (619) 501-3100.

If you have a maintenance or after-hours emergency, please contact the emergency maintenance line at (619) 306-7132 and leave a message and one of our on-call techs will return your call. Emergencies consist of major water leaks, no gas/gas leak, no hot wire, fire, CO2 and smoke detector issues. Non-Emergency calls will be addressed during normal business hours.

Who do I contact for pest control?

We partner with Lloyd Pest Control to provide pest treatment free of charge to our residents. For your convenience, you can contact Lloyd's directly to schedule treatment at 1-800-570-2847. During your call, please let them know that you are a resident with SRM Urban and they will schedule with you directly free of charge.

For termite control, please contact our office at (619) 501-3100 or email

Can I pay rent online?

Online payment is available. On theĀ home page, please click "RESIDENTS" in the top right corner of the screen to create your online account.

Online payments must be made with a checking account using an account and routing number. Please note that the portal may take a few days to deduct the funds from your bank account, however your rent payment will show up on our account immediately.

Credit card payments are not accepted.

I want to drop off a payment. Where do I go?

Any check or cashier's check made out to SRM Urban can be mailed to or dropped off at our UPS Store mail box in Mission Valley:

5694 Mission Center Road, Suite 602- Box#630, San Diego, CA 92108

Cash payments are not accepted.